# Astron Agent and Astron MaaS Subscription Service Agreement

Effective Date: Aug 25, 2026

# 1. Applicability of this Special Agreement

1.1 This Special Agreement applies to the purchase and use of: (i) the paid Astron Agent Subscription Service; and (ii) the paid Astron MaaS Subscription Service, including the Astron Token Plan, made available through astron.ai and the Astron MaaS platform (each a “Subscription Service” or “Service” and collectively, the “Services”).

1.2 Please read this Astron Agent and Astron MaaS Subscription Service Agreement (the “Agreement”) carefully. If you do not agree with this Agreement, do not purchase or use a paid Subscription Service. When you purchase or use a paid Subscription Service, this Agreement, the applicable Astron platform user agreement, the Privacy Policy, the applicable Order Confirmation, and any product-specific terms presented or expressly referenced before purchase form the agreement between you and the Company concerning that Subscription Service.

1.3 You confirm that, before using any paid services, you have the full legal capacity to enter into a binding contract under the laws of your jurisdiction of residence. If you do not have the requisite legal capacity to enter into this Agreement, you must obtain the informed consent of your legal guardian, and you and your guardian shall bear the corresponding liabilities arising therefrom in accordance with applicable law. In particular, if you are a minor, you must read this Agreement and any other relevant agreements, and decide whether to agree to them, under the guidance and with the involvement of your legal guardian, paying special attention to the provisions on use of the Service by minors in Article 11. If you do not have full legal capacity, you must obtain the prior consent of your legal guardian before using the Service.

1.4 Mandatory provisions of applicable law prevail over this Agreement. Subject to those provisions: (i) the applicable Order Confirmation prevails for the transaction-specific tier, price, quantity, allowance, rate limit, and validity period you purchased; (ii) product-specific terms presented or expressly referenced before purchase prevail over this Agreement only for the relevant product-specific matter; and (iii) this Agreement prevails over the general Astron platform user agreement for paid subscription, payment, and refund matters. A later document changes an existing purchase only if it expressly states that it applies to that purchase and such application is permitted by applicable law. Matters not expressly addressed in these documents are governed by the other applicable service rules made available through the Platform.

1.5 Astron Agent and the Astron MaaS platform are owned and operated by Synlan Technology Pte. Ltd. (registered seat: 7 Temasek Boulevard, Suntec City Tower One #29-01D, Singapore (038987); incorporation number: 202034306W; hereinafter referred to as the “Company”, “we”, “our”, or “us”). Certain technical capabilities, including certain models, may be provided by the Company’s affiliates or independent third parties, but no such affiliate or third party is a party to this Agreement unless it is expressly identified as the contracting entity in the applicable Order Confirmation. This Agreement is entered into between the Company and the registered user or purchasing entity identified in the applicable User Account or Order Confirmation (the “User”, “you”, or “your”).

# 2. Definitions and Interpretation

2.1 Astron Agent Subscription Service: refers to the paid subscription package service under the Astron Agent service provided by the Company on the Platform, including related mechanisms such as subscription packages, Agent Credit acquisition, and Agent Credit usage. After subscribing to the Astron Agent Subscription Service through the Platform, Users can enjoy the corresponding subscription rights, such as Astron Agent deployment and use under their account, in accordance with the selected package.

2.2 “User”: refers to the individual or legal entity that has registered or controls the applicable User Account and purchases, administers, or uses a paid Subscription Service. If you purchase or administer a Subscription Service on behalf of an organization, you represent that you have authority to bind that organization, and “User”, “you”, and “your” include that organization as applicable.

2.3 “User Account”: refers to the registered Platform account that you use to log in and subscribe to the paid Service.

2.4 “Subscription Account”: refers to the User Account bound to your subscription service.

2.5 “Regular Account”: refers to a User Account that is not a Subscription Account.

2.6 “Agent Credits”: refers to the virtual billing units provided by the Company for eligible Astron Agent functions and services under the Platform’s applicable rules. The number of Agent Credits required for a function, model, or service may vary and is subject to the information displayed on the relevant product and service pages at the time of use. You can check your Agent Credits balance and applicable rules under “Credits Management” on the Astron Agent conversation page.

2.7 “Astron MaaS Subscription Service”: refers to the paid model-access subscription service made available through the Astron MaaS platform, including the Astron Token Plan, under which eligible Users receive access to supported large language models through published application programming interfaces, subject to the purchased plan’s MaaS Credits, rate limits, validity period, and other applicable service rules.

2.8 “Member”: refers to the individual User, or an individual authorized under an organizational User Account, to whom one per-Member Astron Token Plan entitlement is assigned. Each Member receives the plan rights, MaaS Credits, and usage limits specified in the applicable Order Confirmation. A Member entitlement may not be shared, reassigned, or used concurrently by multiple persons except to the extent the Platform expressly supports and authorizes such use.

2.9 “Dedicated API Key”: refers to the API credential issued for a purchased Astron Token Plan. Each purchased plan has a separate Dedicated API Key, which may be used only with the Astron Token Plan API and for the Member entitlement to which it is issued.

2.10 “MaaS Credits”: refers to the usage-measurement and billing units allocated to an Astron Token Plan and deducted according to actual model usage. MaaS Credits are distinct from Agent Credits, have no cash value, are not legal tender or stored value, and may be used only during the applicable plan validity period.

2.11 “Monthly Service Cycle”: refers, unless the purchase page or Order Confirmation expressly states otherwise, to a period of thirty-one (31) consecutive days beginning when payment for an Astron Token Plan is confirmed and the plan is activated.

2.12 “TPM”: means tokens per minute and refers to the published token-throughput limit for the applicable Astron Token Plan. TPM is a technical rate limit, is separate from the plan’s MaaS Credit allowance, and is measured and refreshed as described in the current product documentation.

2.13 “Order Confirmation”: refers to the checkout page, payment confirmation, invoice, account record, or other transaction record that identifies the Subscription Service purchased by you, including its price, tier, quantity, validity period, included allowances, and other transaction-specific terms.

2.14 Other terms used but not defined in this Agreement have the meanings given to them in other applicable agreements, Order Confirmations, product documentation, or service rules.

# 3. Description and Rules of Paid Services

# 3.1 Astron Agent Subscription Service

The Astron Agent Subscription Service includes two tiers: Pro Edition and Ultra Edition. There are differences in the rights and services offered between the two tiers. Please select the subscription tier that suits your needs. The Company reserves the right to adjust tier categories, names, and rights and interests from time to time, and will notify you of any such changes through effective and appropriate channels, such as an in-app message, platform announcement, platform documentation, account pop-up notification, email, or official community channel. Any such changes will apply prospectively and will not reduce the rights and interests attached to a subscription period you have already paid for and are actively using, except as required by applicable law.

# 3.2 Astron Agent User Rights and Interests

3.2.1 After you subscribe to the Astron Agent Subscription Service, you will receive exclusive subscription rights, such as one-click deployment of Astron Agent and out-of-the-box Skills. (The specific rights and interests are subject to the actual display on the product page and the service rights page. Subscription rights and interests may be updated from time to time by the Platform to improve the user experience.)

3.2.2 After you subscribe to the Astron Agent Subscription Service, you will receive monthly Agent Credits (the specific amount is shown on the purchase page). Users with a Subscription Account can purchase additional Agent Credits as needed within the validity period of the package; the validity period of additionally purchased Agent Credits is shown on the relevant page. Additional Agent Credit purchases are not currently available to users with a Regular Account. You can check your Agent Credits and the corresponding validity period under “Credits Management” on the Astron Agent conversation page.

3.2.3 Within the validity period of your subscription, you may also use Agent Credits to redeem additional functional services, which will be marked prominently on the product page. Please read the relevant prompts carefully before deciding whether to redeem Agent Credits. Choosing not to redeem Agent Credits for additional functional services will not affect the exclusive subscription rights you have already obtained for the validity period of your subscription.

# 3.3 Astron Agent Usage Rules

3.3.1 Once you complete the applicable purchase steps and your payment is confirmed, your subscription will be activated and you will obtain the corresponding rights as a user of the Astron Agent Subscription Service. The validity period and scope of the rights you obtain are subject to the subscription tier you selected at the time of purchase, the corresponding rights included in that package, and the description on the relevant product page.

3.3.2 As the Platform’s services continue to be upgraded, the subscription rights and interests you have purchased may be adjusted during the validity period in line with the Astron Agent subscription policy then in effect. We will notify you of any such adjustment in advance, and you can review the specific details in your account. No adjustment implemented by us shall operate to lower, diminish or otherwise prejudice your existing service‑related rights and interests.

3.3.3 Any Astron Agent Subscription Service you have subscribed to may only be used while logged in to the associated Subscription Account. Please refer to the applicable Astron platform user agreement for provisions on the management and security of your Subscription Account.

3.3.4 After the subscription service term you have activated expires at 23:59 UTC on the expiration date, if you do not renew or purchase another type of subscription package, your Subscription Account will revert to a Regular Account and you will no longer be entitled to the corresponding subscription benefits.

3.3.5 Once your subscription is activated, you can check your paid rights and interests (such as activated permissions and validity period) by logging in to your Subscription Account and visiting the Astron Agent conversation page – “Credits Management”.

3.3.6 We do not use the content of your conversations with Astron Agent or its AI-generated responses to train or optimize our models. Any processing of your data in connection with the Service is limited to providing, maintaining, securing, and improving the Service itself, in accordance with our Privacy Policy.

# 3.4 Astron Agent Credits Service

3.4.1 Agent Credits are a virtual tool provided by us for your consumption of Astron Agent-related functions and services on the Platform. You can use Agent Credits to redeem AI services and functions related to Astron Agent, including but not limited to model tokens and Skill invocations (see the relevant product and service pages for the specific number of Agent Credits required). Different package tiers provide different amounts of Agent Credits per month. Except where applicable law grants you a mandatory right to a refund or withdrawal that cannot be excluded (see Section 4.2.3), once an Agent Credit recharge is completed, it is non-refundable, and Agent Credits cannot be redeemed for fiat currency or any other payment currency. Agent Credits may only be redeemed for the functions or services described in this Agreement.

3.4.2 The validity period of Agent Credits varies by Agent Credit type. You can check your Agent Credit balance and your acquisition and consumption records under “Credits Management” on the Astron Agent conversation page, as further detailed on the relevant product and service pages. These records are the authoritative basis for your use of Agent Credits. If you dispute an Agent Credit record, please contact us using the details in Article 10, and we will correct any confirmed error following investigation.

3.4.3 Fees for recharging or purchasing Agent Credits will be charged by the Company or its designated payment partner. Payment channel providers may apply their own handling fees for each recharge method, which are borne by you. Please review the applicable handling fees before selecting your recharge method.

3.4.4 The Platform encourages rational spending; please purchase Agent Credits according to your actual needs. When recharging, please carefully confirm the device, account, or phone number bound to the recharge, and the recharge amount. If your interests are harmed because of your own incorrect input, wrong account, or misunderstanding of the billing method, the resulting loss will be borne by you, and the Company will not be liable.

3.4.5 If the Company discovers a processing error caused by a system fault or other reason, it may correct the error regardless of whether the error benefited the Company or you. If the error caused you to receive fewer Agent Credits than you were entitled to, the Company will credit the shortfall to your account as soon as reasonably possible after confirming the error. If the error caused you to receive more Agent Credits than you were entitled to, the Company may deduct the excess from your account.

# 3.5 Astron MaaS Subscription Service

3.5.1 The Astron MaaS Subscription Service gives eligible Users access to supported large language models through the protocols and interfaces published by the Company. The Astron Token Plan currently supports interfaces compatible with the OpenAI and Anthropic protocols. Compatibility does not mean that the Company is affiliated with, endorsed by, or responsible for the third-party provider of any such protocol, tool, or model.

3.5.2 The following table describes the Astron Token Plan tiers publicly offered as of the Effective Date of this Agreement:

Current tier	Current price per Monthly Service Cycle and Member	Current MaaS Credits per Member	Current TPM limit per Member
Standard Member	USD 49	20,000	2,000,000
Advanced Member	USD 129	60,000	3,000,000
Premium Member	USD 399	200,000	5,000,000

3.5.3 The table in Clause 3.5.2 is a statement of the current product offering and is provided for reference. The price, tier, quantity, MaaS Credits, TPM limit, validity period, and other commercial terms displayed at checkout and recorded in your Order Confirmation govern the plan you purchase. Except where required by applicable law or agreed with you, a later change to a plan will not change the price, nominal MaaS Credit allowance, plan-level TPM limit, or validity period stated in an already activated Order Confirmation for its then-current Monthly Service Cycle.

3.5.4 Access is limited to the models made available for the applicable plan at the time of use. The supported model list, model identifiers, context limits, features, and protocol compatibility may differ by plan and may change from time to time. An Astron MaaS subscription does not guarantee the continued availability of any particular model, model version, model provider, protocol, or third-party tool.

3.5.5 You must keep each Dedicated API Key secure and confidential and may use it only for the plan, Member entitlement, and interfaces for which it was issued. You must not publish, sell, transfer, sublicense, lend, share, or otherwise make a Dedicated API Key available to another person except as the Platform expressly permits for the relevant Member entitlement. You are responsible for requests submitted using your Dedicated API Key to the extent permitted by applicable law. You must notify us promptly if you know or reasonably suspect that a Dedicated API Key has been lost, disclosed, or used without authorization. We may suspend, replace, rotate, or revoke a Dedicated API Key where reasonably necessary to address actual or suspected unauthorized use or to protect the User, the Platform, other users, or the security and integrity of the Services.

3.5.6 MaaS Credits are deducted according to actual model usage. Published model-specific rates may differ for non-cached input tokens, cache-hit tokens, output tokens, and, where supported, reasoning tokens. Any published time-period factor also applies. Subject to Clause 3.5.10, the published rates and factors applicable when a request is processed apply to that request. Your account and Platform usage records are the authoritative record of MaaS Credits allocated and consumed, subject to correction of any confirmed processing or billing error. If you dispute a record, you may contact us under Article 10, and we will investigate and correct any confirmed error.

3.5.7 MaaS Credits and TPM apply independently. A request may be limited or rejected if the applicable plan has insufficient MaaS Credits or exceeds its TPM or another technical rate limit published for that plan, even if another limit has not been reached.

3.5.8 An Astron Token Plan is activated when payment is confirmed. Unless the applicable Order Confirmation expressly states otherwise, its Monthly Service Cycle begins at that time and remains valid for thirty-one (31) consecutive days. The treatment of unused MaaS Credits at expiry is subject to the applicable Order Confirmation and product rules. If the Company offers an automatic-renewal option, the renewal interval, applicable price and taxes, expected charge timing, cancellation method, and other recurring-payment terms will be disclosed before purchase, and recurring charges will apply only if you authorize them. Clause 3.3.4 does not govern the expiry time of an Astron Token Plan.

3.5.9 You may purchase multiple Astron Token Plans at the same tier or across different tiers. Each purchase remains a separate plan with its own Dedicated API Key, tier, MaaS Credit allowance, TPM limit, validity period, and Order Confirmation. Unless the Platform expressly states otherwise, MaaS Credits and TPM limits are not pooled or aggregated across plans. An active Advanced Member or Premium Member plan cannot be converted into a lower-tier plan during its active Monthly Service Cycle. To use a lower tier, you must wait until the relevant higher-tier plan expires and then make a new purchase of the lower-tier plan. This does not prevent a separate purchase at another tier.

3.5.10 Some supported models are developed, hosted, licensed, or otherwise supplied by independent third parties. Model output, availability, latency, context limits, safety controls, and upstream capacity may therefore be affected by those third parties. The Company may change tiers, prices, allowances, plan-level TPM limits, model-specific MaaS Credit rates, and other commercial terms for future purchases or future Monthly Service Cycles. No materially adverse change to the price, nominal MaaS Credit allowance, plan-level TPM limit, validity period, or model-specific MaaS Credit rate will apply during an active Monthly Service Cycle, except where required by applicable law or reasonably necessary to address an immediate security threat, fraud, or abuse. A specific model may nevertheless be added, removed, replaced, renamed, suspended, or restricted because of law, security requirements, technical failure, capacity constraints, or the withdrawal or interruption of a third-party model. If such a change materially prevents access to the purchased Astron MaaS Subscription Service, the remedies in Clauses 4.2.3 through 4.2.6 and Clause 9.3 apply.

3.5.11 Astron Agent subscriptions and Astron MaaS subscriptions are separate products. Purchasing one does not provide rights, credit balances, Member entitlements, API access, or other benefits under the other unless the applicable purchase page or Order Confirmation expressly states otherwise. Agent Credits and MaaS Credits cannot be exchanged or transferred between the two Subscription Services.

3.5.12 Clause 3.3.6 applies only to the Astron Agent Subscription Service and does not, by itself, constitute a representation regarding data submitted to or generated through the Astron MaaS Subscription Service. The collection and processing of account information, API credentials, prompts and other inputs, model outputs, and usage, billing, security, and diagnostic metadata in connection with Astron MaaS are governed by the Privacy Policy and any MaaS-specific privacy, data-processing, or model terms presented or made available through the Platform. This Agreement does not expand, limit, or contradict any express commitment in those documents concerning model training, data retention, deletion, subprocessors, or international data transfers.

# 4. Payment and Refund Instructions

# 4.1 Fee Standard

4.1.1 The charging standard for each specific paid service is subject to the price displayed on the actual purchase page.

4.1.2 The charging standard, the number of Agent Credits required to redeem a given function, and the MaaS Credit rates applicable to model usage are subject to the prices, instructions, and product rules displayed on the relevant product and service pages at the time of purchase, redemption, or use.

4.1.3 Pricing for specific rights and content under the paid Service may be adjusted from time to time based on market conditions, business needs, or changes to the underlying rights and interests. Any price adjustment takes effect from the date it is announced and will not affect service rights you activated or purchased before that date. If you renew or make a separate purchase after your existing validity period expires, the adjusted price will apply.

4.1.4 Unless otherwise stated on the relevant purchase page or rights and interests details page, prices are interpreted as follows: “Actual Price” refers to the displayed, real-time listed selling price of the paid rights and interests, whose nature does not change based on how it is expressed; the actual transaction price you pay is subject to the price shown on the order settlement page. “Price Abnormality” refers to display errors that may occur due to system caching or page update delays; the price on the order settlement page will govern, and you should contact us immediately if you notice an abnormal price so the issue can be corrected before you complete your purchase.

# 4.2 Purchase and Payment

4.2.1 Unless otherwise agreed in this Agreement, activation or purchase of paid services must be carried out after logging in to your User Account.

4.2.2 You shall pay for the Service using the payment methods designated by the Platform from time to time, which may vary by terminal or system. Please follow the instructions on the payment page to complete your purchase. We may use a third-party payment processor (the “Payment Processor”) to bill you through a payment account linked to your User Account (your “Billing Account”). We are not responsible for errors caused by the Payment Processor. By using the Service, you agree to pay us through the Payment Processor in accordance with the applicable payment terms. You authorize the Company and its third-party payment processors to charge all amounts for your orders and selected service tiers, including applicable taxes, to the payment method specified in your account, as described in this Agreement or published by the Company. If you use a credit card for payment, the Company or its third-party payment processors may pre-authorize your credit card account to verify its validity and the availability of funds or credit. Failure to maintain a valid and unexpired card on file may result in additional costs and termination of the Services provided to you. You expressly authorize the Company to withhold or debit any amounts owed, including chargebacks, fees, costs, deductions, adjustments, or other monetary liabilities, from your identified account.

4.2.3 Refund Policy: The paid Services and rights offered on the Platform are digital services or virtual goods. Except for: (i) a statutory withdrawal, cooling-off, cancellation, or refund right that cannot lawfully be excluded under the mandatory consumer protection laws applicable to you; (ii) a right expressly provided in Clauses 4.2.4 or 4.2.5; or (iii) the Company’s breach of contract, including your inability to access a purchased Service because of a material defect attributable to the Company or the Platform, purchases are not transferable or refundable once completed. Where applicable law permits the loss of a statutory withdrawal right after performance begins, we may ask you to request immediate performance and separately acknowledge the resulting loss of that right at the point of purchase. Please review the Service description, price, validity period, allowances, and usage rules, and confirm that you are purchasing through the correct User Account, before completing payment. This Section 4.2 prevails over any inconsistent general disclaimer or termination provision in this Agreement.

4.2.4 If you subscribe to a Pro Monthly, Pro Annual, Ultra Monthly, or Ultra Annual Astron Agent plan, you may withdraw from that subscription without cause within seven (7) days after entering into the relevant contract. Following a valid withdrawal under this Clause, we will refund the amount paid for that subscription. This contractual seven-day withdrawal right applies only to the Astron Agent plans expressly listed in this Clause and does not apply to an Astron MaaS subscription.

4.2.5 Except as required by applicable law or Clause 4.2.3, an Astron MaaS subscription, including an Astron Token Plan, cannot be cancelled or refunded after purchase. If, after payment, you are materially unable to access the purchased Astron MaaS Subscription Service because of an issue attributable to the Company or the Platform, you may contact customer service and we will investigate. If the issue is confirmed and material access cannot reasonably be restored, we will refund the amount attributable to the unusable portion of the purchased Service, unless you accept an equivalent extension of the validity period, replacement service, or replacement MaaS Credits.

4.2.6 If you are a consumer habitually resident in a Member State of the European Union, the European Economic Area, the United Kingdom, or another jurisdiction whose applicable laws provide a mandatory cooling-off period, withdrawal right, cancellation right, or refund right, those laws govern to the extent that they grant rights that cannot be waived or excluded by this Agreement.

4.2.7 Except as provided in Clauses 4.2.3 through 4.2.6 or otherwise required by applicable law, a corporate User has no additional contractual right to a refund once payment has been made.

4.2.8 In the event of any unpaid sums on your account, the Company reserves the right to suspend or terminate your access to the Services, including fee-based features. This applies to accounts that have not fulfilled their payment obligations. If your access to a Service was granted through your organization and the organization has outstanding payment obligations, we may also suspend or terminate your access. In addition to the outstanding amount for the Service, a delinquent account may be subject to additional fees and charges associated with chargebacks or collection efforts, including collection fees.

# 5. General Rules

5.1 To improve user experience and service quality, the Company may update or optimize paid services, related functions, and user rights from time to time. This process may involve the removal or adjustment of some existing functions and rights. The Company will use reasonable efforts to protect your interests when doing so.

5.2 Astron Agent subscription rights are for personal use through the registered User Account unless the applicable product terms expressly permit otherwise. Each Astron MaaS Member entitlement may be used only by the Member to whom it is assigned and through the applicable User Account and Dedicated API Key, except to the extent the Platform expressly supports and authorizes another arrangement. Without the Company’s prior written consent, you must not gift, lend, rent, transfer, resell, sublicense, share, or otherwise commercially distribute any User Account, Member entitlement, Dedicated API Key, purchased Service, or related right, except for an allocation or reassignment expressly permitted through the Platform. You are responsible for safeguarding your User Account, passwords, and Dedicated API Keys and, to the extent permitted by applicable law, bear losses resulting from their unauthorized disclosure, loss, or theft where the incident is not attributable to the Company or the Platform.

5.3 Once you have activated and purchased paid services, you may use them for the applicable validity period. Because usage rules such as the validity period directly affect your rights, please read the purchase page and the details page of the relevant service carefully so that you have a clear understanding of what you are purchasing, the rights you will obtain, and the applicable usage rules.

5.4 If you are unable to obtain all or part of a paid service or right because of a change in law or regulation, government action, or a change in circumstances, the Company will notify you in an appropriate manner but will not be liable for resulting losses, except for any refund, remedy, or liability that cannot be excluded under Section 4.2 or applicable law. If you have questions, you may contact the Company using the details in Article 10.

5.5 If you engage in any of the following unlawful or improper acts in connection with activating or using the paid services, the Company may cancel or invalidate the relevant paid services and rights you have purchased without refunding the fees you have paid (except where applicable law entitles you to a refund), and you will be responsible for the consequences of your conduct. If the Company suffers loss as a result, it may seek compensation from you, may take the measures described in Article 7.2, and may require you to return any proceeds obtained through sale, transfer, or licensing of the relevant rights: (1) obtaining paid services or rights through theft, exploitation of a system vulnerability (including bot, spider, crawler, or screen-automation software) or a defect in the rules or system settings, through any unofficial or unauthorized channel (including purchase, lease, borrowing, sharing, or assignment from an unauthorized source), or by otherwise maliciously exploiting or damaging the paid services or rights; (2) using the paid services or rights for unauthorized commercial gain, or selling, transferring, licensing, or lending them to others for a fee (except where commercial use is expressly permitted for a specific service); (3) modifying the validity period, consumption records, or transaction status of purchased services by unlawful means, or using them for an unlawful purpose; (4) cracking, altering, reverse engineering, damaging, or otherwise tampering with any security measure used to protect the paid services or rights, or assisting others to do so; (5) infringing the intellectual property, property, reputational, or other legitimate rights of the Company or any third party through use of the paid services or rights; (6) engaging in acts that harm or are suspected of harming minors through use of the paid services or rights; or (7) any other act that violates applicable law, this Agreement, or the Platform’s rules. For the avoidance of doubt, authorized internal business use of Astron MaaS and authorized integration of model outputs into your own products or services do not violate item (2), but reselling or sublicensing the Subscription Service, MaaS Credits, a Member entitlement, or a Dedicated API Key remains prohibited unless the Company expressly agrees otherwise in writing.

5.6 We respect and protect the intellectual property, image, reputation, and privacy rights of users, creators, and others. You warrant that any content you input, upload, submit, publish, display, or otherwise provide through the Platform — including agents, text, URLs, code, data, or other materials — is either original to you or used with valid authorization (including any necessary sub-license), and does not infringe the intellectual property, image, reputation, privacy, or other legitimate rights of any third party. You are responsible for any breach of this warranty. We may, at our discretion, remove infringing content after receiving and verifying a complaint from the relevant rights holder in accordance with the Platform’s rules. You bear any resulting loss to yourself, and if the Company suffers loss as a result, it may seek compensation from you and take the measures described in Article 7.2.

5.7 The equipment (such as computers, mobile phones, or other internet-connected devices) and costs (such as internet or mobile data charges) required to activate and use the paid services under this Agreement are your responsibility.

5.8 The Company may send you recommended content, member benefits, and promotional information via the email address or phone number provided when you registered your User Account, or through in-app messages and platform announcements. Where applicable law requires your prior consent before marketing communications may be sent to you, we will only send such communications where we have a lawful basis to do so. You may opt out or unsubscribe from such communications at any time using the option provided with each message.

# 6. Service Suspension and Termination

6.1 The suspension or termination of your paid services may occur in the following circumstances: (1) you actively suspend or terminate them, including by failing to renew after expiration or by cancelling your User Account; (2) the Company suspends or terminates them due to your breach of this Agreement; (3) the Company suspends or terminates them due to a requirement of a government or regulatory authority, or a force majeure event; or (4) any other circumstance requiring suspension or termination under applicable law.

6.2 Following suspension or termination, the Company will use reasonable efforts, but has no binding obligation, to provide you with a notice or prompt. If you believe the Service is not functioning normally, please contact customer service.

6.3 When a circumstance described in Article 6.1 occurs: (i) except as required by law, the Company will not be liable to you or any third party; (ii) except as otherwise specifically agreed in this Agreement, fees already collected will not be refunded; and (iii) the Company will use reasonable efforts, but has no binding obligation, to retain your user data and information related to the relevant paid services. Nothing in this Article 6 excludes or reduces a refund, remedy, or right due under Section 4.2 or mandatory applicable law.

6.4 After termination of a paid service, you have no right to require the Company to continue providing that service or related rights, or to perform any other obligation connected with it. This does not affect any rights or obligations that accrued between you and the Company under this Agreement before termination. If the Company incurs third-party claims or regulatory penalties because of your conduct, you will compensate the Company for the resulting loss or expense.

# 7. Risks and Liabilities

7.1 You are responsible for any third-party claim, demand, or loss caused by your violation of law, this Agreement, or the Platform’s rules, and you will compensate the Company or the Platform for any resulting loss.

7.2 When using the paid services, you must comply with applicable law and public order and good morals, and must not endanger network security or use the network to: endanger national security or public interests; advocate terrorism or extremism; incite ethnic or racial hatred; disseminate violent, obscene, or pornographic material; fabricate or disseminate false information to disrupt economic or social order; commit fraud, money laundering, extortion, gambling, or other unlawful acts; or infringe the reputation, privacy, intellectual property, or other legitimate rights of others. If the Company determines that you have engaged in such conduct, it may take measures against your User Account and usage permissions, including: (i) issuing a warning and requiring rectification; (ii) rejecting your activation request, or immediately terminating the services or rights you have purchased without notice and without refund, except for any refund or remedy required under Section 4.2 or applicable law; (iii) restricting or freezing some or all functions of your User Account; (iv) temporarily or permanently suspending your User Account; (v) restricting or prohibiting further purchases of paid services. The Company may also require you to compensate it for losses caused by your conduct, including amounts paid to third parties, administrative fines, and reasonable notarization, appraisal, travel, legal, and litigation costs.

7.3 For serious unlawful, irregular, or criminal conduct, the Company may retain relevant information about you and your User Account and report it to the competent authorities in accordance with the law.

7.4 Limitation of Liability. Nothing in this Agreement excludes or limits: (i) a refund or other remedy expressly due under Section 4.2; (ii) liability for death or personal injury caused by negligence; (iii) liability for fraud or fraudulent misrepresentation, gross negligence, or willful misconduct; or (iv) any other liability that cannot lawfully be excluded or limited. Subject to the preceding sentence and to the fullest extent permitted by applicable law, the aggregate liability of the Company and its affiliates arising out of or relating to a specific Service is limited to the direct loss caused by the Company’s breach and shall not exceed the amount you paid to the Company for that Service during the twelve (12) months preceding the event giving rise to the claim. The Company is not liable for indirect, incidental, special, exemplary, or consequential loss, or for loss of profit, revenue, goodwill, business opportunity, or data, to the extent such liability may lawfully be excluded. This Clause does not reduce any mandatory consumer protection available to you.

# 8. Intellectual Property Rights

8.1 The Company is the intellectual property rights holder of Astron Agent (including all of its content, components, and elements), and holds all associated copyright, trademark, patent, trade secret, and other legitimate rights in Astron Agent and the Platform (including related text, images, audio, video, charts, interface design, layout, data, and electronic documents), except for rights that belong by law to other rights holders. Unless otherwise agreed in this Agreement, you may not use the Platform’s software, services, or protected content for commercial purposes without the Company’s prior written consent. This restriction does not prohibit authorized use of Astron MaaS in the ordinary course of your or your organization’s business, or authorized integration of model outputs into your own products or services, provided that you comply with this Agreement, the applicable model terms, and third-party rights. You must not affect or alter the Platform’s software or services, including through reverse engineering, decompilation, or disassembly; must not attempt to circumvent the Platform’s security or confidentiality measures; and must not crawl, store, cache, download, or mirror the Platform’s protected resources, or use them to develop similar products or services, whether yourself or by assisting a third party to do so. These restrictions do not prohibit you from submitting inputs to, receiving outputs from, storing outputs generated through, or integrating with the Astron MaaS Subscription Service in the manner expressly permitted by the applicable plan and technical documentation. You are fully responsible for any resulting loss to the Company or other rights holders.

8.2 The Company and its licensors retain all rights in the Platform, the Services, models, APIs, software, documentation, interfaces, and other materials owned or licensed by them before, or independently of, your use of a Service. Third-party models, software, content, trademarks, and other materials remain the property of their respective rights holders. Except for the limited right to use the purchased Service in accordance with this Agreement, no intellectual property right in those materials is transferred to you.

8.3 “Input” means information or content that you submit to a Service, and “Output” means content generated and returned by a Service in response to Input. As between you and the Company, you retain any rights you hold in Input. Subject to applicable law, third-party rights, and applicable model or product-specific terms, the Company does not claim ownership of Output solely because it was generated through the Service. Output may not be unique or eligible for intellectual-property protection, and other users may receive the same or similar output. You are responsible for ensuring that you have the rights necessary to submit Input and for evaluating and using Output in compliance with applicable law and third-party rights.

# 9. Modification and Disclaimer

9.1 Paying for services through third-party payment channels carries inherent risk (including account theft or payment fraud by criminals), which may cause you financial loss. The Company does not control and has no legal obligation to pursue such criminals or compensate you for their conduct, though we will provide reasonable assistance, within legal limits, to help minimize your loss. Assistance we provide is not an admission of legal liability.

9.2 Subject to Section 4.2 and applicable law, the Company cannot always foresee or prevent technical or other risks, including service interruptions or loss of your data caused by force majeure, government action, network issues, system or equipment failure (including server downtime, system instability, or database failure), power outages, third-party service defects, hacking, or malware, and is not liable for resulting loss, though we will use reasonable efforts to give advance notice where possible.

9.3 If a purchased Service is materially interrupted or unavailable because of an issue attributable to the Company or the Platform, the Company will use reasonable efforts to restore it promptly. Subject to Section 4.2 and applicable law, the Company will provide an appropriate remedy proportionate to the affected Service, such as restoring access, extending the validity period, providing replacement service or credits, or issuing a refund where the Service cannot reasonably be restored or provided.

9.4 You are responsible for any loss or liability arising from the Company’s inability to provide a paid service, or an error in providing it, due to your own actions, including: (i) failure, loss, or suspension of your User Account; (ii) loss caused by a third-party payment institution or bound account, including your use of an unauthenticated or third-party account, or your account being frozen; (iii) loss caused by your disclosure of your account password to others; or (iv) loss caused by your intentional act or gross negligence.

9.5 If the payment process involves services provided by a third party, you must also comply with that third party’s applicable terms. Disputes arising from those third-party services will be resolved between you and the third party, and the Company will not be liable in that regard.

9.6 Subject to Clauses 3.3.2, 3.5.3, and 3.5.10, the Company may decide whether to continue providing existing paid services and rights, or to modify or adjust them for future purchases or future subscription periods, based on factors such as its business planning, market conditions, operational results, and regulatory changes. Nothing in this Clause authorizes the Company to retroactively change the price, validity period, or included allowance stated in an accepted Order Confirmation, except where required by applicable law or agreed with the User.

9.7 The paid services and rights we provide may be affected by factors beyond our control. We do not warrant that: (i) the paid services and rights are fully suited to your requirements or expectations; (ii) your use of them will be uninterrupted, timely, secure, reliable, or error-free; or (iii) any errors will always be corrected promptly. We welcome your feedback on how to improve the Platform and will give it due consideration as we continue to optimize our functions and services.

# 10. Complaints and Contact Information

10.1 If you have questions, complaints, comments, or suggestions about this Agreement or the paid Services and rights, please submit them via the “Feedback” button at the bottom left of the Platform or email support@astron.ai, and we will respond in a timely manner.

10.2 If you are the subject of a complaint, or wish to complain about another party, the Company may share necessary information (such as contact details and the substance of the complaint) with the relevant parties or departments in order to resolve the dispute and protect the parties’ legitimate rights. You are responsible for the truthfulness, legality, and validity of any information, material, or evidence you provide during the complaint process.

# 11. Provisions on Use by Minors

11.1 If you are a minor under the age of majority in your jurisdiction of residence, you must read this Agreement carefully with the guidance of your legal guardian and may use the corresponding paid services only after your guardian agrees to this Agreement. If your guardian does not consent, the guardian may notify the Company through the channel announced on the Platform so that we can address the account; the Company may restrict the functions of the relevant User Account (including browsing, use, or spending) accordingly.

# 12. Governing Law and Dispute Resolution

12.1 This Agreement is governed by the laws of Singapore, without regard to its conflict-of-laws principles, except that this choice of law does not deprive you of any protection to which you are entitled under the mandatory consumer protection laws of your country of habitual residence, where those laws provide greater protection than this Agreement.

12.2 Any dispute, controversy, or claim arising out of or relating to this Agreement shall first be addressed through good-faith negotiation between the parties. If not resolved within 30 days, either party may refer the dispute to arbitration administered by the Singapore International Arbitration Centre (SIAC) under the SIAC Rules then in force, seated in Singapore, conducted in English, before a sole arbitrator. Nothing in this Article prevents you from bringing a claim before the small-claims court or consumer tribunal of your jurisdiction of residence where applicable law entitles you to do so.