# iFLYTEK Astron Agent User Service Agreement
Notice: Prior to accessing, viewing and using the capabilities and services provided by this Product, you shall carefully read and abide by the iFLYTEK Astron Agent User Service Agreement and other supporting agreements, rules, policies, guidelines and the like (collectively referred to as the "iFLYTEK Astron Agent Administration Rules"). Please read and fully understand the content of each clause with due diligence, in particular the clauses that exclude or limit liability, dispute resolution clauses and governing law clauses. Clauses that exclude or limit liability are displayed in bold and require your focused attention.
iFLYTEK Astron Agent (hereinafter referred to as the "Product") is owned and operated by Synlan Technology Pte. Ltd. (registered seat:7 Temasek Boulevard, Suntec City Tower One #29-01D, Singapore (038987),incorporation number: 202034306W,hereinafter referred to as the "Company" or "we"). Certain capabilities and services of the Product are provided by the Company's Affiliates or independent third parties. This Agreement constitutes a legally binding document entered into between the Company and the registered users of the Product (hereinafter referred to as the "User" or "you" or "your").
Please carefully read the content of this Agreement before registering as a user of the Product. If you do not agree to any content of this Agreement, or cannot accurately understand the clauses in this User Agreement, please refrain from any subsequent actions, your registration as a user of the Product shall signify that you have fully read, acknowledged and agreed to abide by all the content of this Agreement.
Your access to and use of the Product are also subject to the Privacy Policy, Cookie Policy and the iFLYTEK Astron Agent Administration Rules on the Product. If you do not agree to these Terms, do not access or use the Product.
If you are a minor in your country, please read and fully understand this Agreement in the presence of your legal guardian, and use the Product and related services with the consent of your legal guardian.
If you accept the binding effect of this Agreement on behalf of your company or other entity: (a) the terms "User", "you" or "your" in this Agreement shall include both you and the enterprise or entity you represent, (b) you represent and warrant that you have obtained the legal authorization of such enterprise or entity, that you have the right to agree to this Agreement on its behalf and bind such enterprise or entity to this Agreement, and (c) the enterprise or entity you represent shall be legally liable for your access to or use of the Product. Your access to or use of the Product shall constitute your acceptance of the binding effect of this Agreement.
The Company reserves the right to modify the iFLYTEK Astron Agent Administration Rules from time to time as needed. and changes in laws and regulations. Upon any material change to the iFLYTEK Astron Agent Administration Rules. We will use commercially reasonable methods to notify you of such revisions. Your continued use of the various capabilities and services provided by the Product after the effective date of the update shall signify that you have fully read, acknowledged and agreed to the revised iFLYTEK Astron Agent Administration Rules. If you refuse to accept the revised iFLYTEK Astron Agent Administration Rules, you must immediately cease using the capabilities and services on the Product. However, you shall be liable for any legal obligations arising from your acts and transactions already conducted on the Product, and shall comply with the terms or rules in effect at the time such transactions were conducted.
Although you may access the Product in multiple countries and regions worldwide, depending on your location, you may not have access to all the information, capabilities and services provided by the Product.
Release Date: February 25, 2026
Effective Date: February 25, 2026
I. Definitions and Interpretation
1. iFLYTEK Astron Agent: Refers to the web version of iFLYTEK Astron Agent, as well as other product forms that currently exist or may emerge in the future. Integrated with Large Language Model(“LLM”), OCR, image generation, speech synthesis and other technologies, iFLYTEK Astron Agent is an innovative agent product and service for users.
2. User: The term "User" in this Agreement refers to a user who chooses to accept all clauses of this Agreement after reading it. Users may access and browse part of the information, capabilities and services of the Product as a guest, to access and use more capabilities and services of the Product, users are required to log in to the Product.
3. Affiliates: Refers to any party that directly or indirectly controls, is controlled by, or is under common control with the Company. For the purposes hereof, "control" and "controlled" mean the right to determine the management policies of a party through voting rights or other means, respectively.
4. iFLYTEK Astron Agent Administration Rules: Refers to various agreements, rules, policies, guidelines or other similar content published or to be published on the Product from time to time, subject to the actual display on the Product. The aforementioned agreements, rules, policies and guidelines have the same legal effect as this Agreement, in the event of a conflict between the two, the content updated later shall prevail.
5. Account: Refers to a virtual identifier for identifying a user obtained by the user through the registration process of the Product or acquired by the user from a third party. The user may set a corresponding password for the registered account, and the user shall be solely responsible for the safekeeping and use of the account and password, and shall bear legal liability for all acts conducted under the user's account.
6. Account Information: Refers to the information used to identify a user's account, such as the name, avatar, cover, profile, signature and authentication information registered and used by the user on the Product.
II. Account Management
1. Account Registration
(1) You may apply for and register an account for authorized login when using the Product, your account shall be the email address you use for registration, and you may register and log in by receiving a verification code via email or using your email address and password. The account you set is the credential for you to log in and use the Product as a registered user. You may also authorized login via your Google or GitHub account.
(2) You shall ensure that you fill in a valid email address when registering or logging in to an account, and complete account registration using a verification code. If the email address you fill in is incomplete or inaccurate, you may be unable to use the Product or be subject to restrictions during use.
(3) You shall ensure the authenticity of the information you provide during registration. Please use true, accurate, legal and valid relevant information authentication materials and necessary information when registering and managing your account. If the materials you submit or the information you provide is inaccurate, untrue, illegal, or the Company has reasonable grounds to suspect that the materials are erroneous, false or illegal, the Company reserves the right to refuse to provide relevant services to you, or you may be unable to use the Product or be subject to restrictions on some functions during use.
2. Account Use
(1) The ownership and related rights and interests of the registered account you use on the Product shall vest in the Company. Upon completion of the registration procedures, you shall have the right to use the account, and you shall use, operate and manage the Product account in a correct and appropriate manner. Your account is for your personal use only, without the written consent of the Company, you are prohibited from gifting, lending, leasing, transferring, selling or licensing the use of the account to others in any form. If the Company discovers or has reasonable grounds to believe that the account user is not you, the Company reserves the right to suspend or terminate the provision of services to the registered account without notifying you, and reserves the right to cancel the account without bearing any legal liability to you.
(2) You are responsible for maintaining the security and confidentiality of your account, and shall bear full legal liability for all activities conducted in the name of your registered account, including but not limited to any data modification, statement publication and other operational acts you perform on the Product. You shall attach great importance to the confidentiality of your account and shall not disclose your account and/or password to others under any circumstances. If you discover that your account is being used by others without authorization or any other security vulnerability occurs, you shall immediately notify the Company.
(3) In the event of loss of your account, you may file an appeal in a timely manner in accordance with the Company's appeal procedures to request account recovery. You understand and acknowledge that the Company's account recovery mechanism requires the identification of consistency between the information filled in the appeal form and the information recorded in the system. Any losses caused by your failure to provide true or complete information, which results in the inability to verify your identity or determine your request and thus the failure to process the appeal in a timely manner, shall be borne by you alone. At the same time, you understand that a reasonable period of time is required for our response and taking of measures. We shall not be liable for any losses caused by reasons not attributable to the Company.
(4) The Company hereby specially reminds you to keep your account in a safe manner. You shall log out safely after using the Product. Any account hacking caused by your improper safekeeping shall be your sole responsibility. If your account is used by a third party or any other problem occurs, you are obligated to notify the Company in a timely manner (including but not limited to providing your identity information and relevant identity materials, relevant facts and your requests, etc.).
(5) To protect the interests of you and the Company, the Company reserves the right to review the relevant materials you submit for account registration or account recovery appeal. The Company reserves the right to decide whether to approve your application, and may, as the case may be, require you to provide statements/ explanations, service qualifications, service scope and other materials. If you refuse to provide materials, or the materials you submit or the information you fill in is untrue, inaccurate, incomplete or illegal, you may be unable to use the Product or be subject to restrictions during use. The Company's review does not represent a warranty for the authenticity, accuracy and legality of the materials and information you submit. You shall be solely liable for such materials and information.
3.Account Cancellation
You have the right to cancel your account, and you may contact our customer service for assistance in canceling your account in the manner described in Chapter XIII of this agreement. Upon receiving your request, we will require you to provide your account and a verification code to verify your identity, and will complete the cancellation for you as soon as possible after successful verification. For security purposes, we may require you to provide appropriate proof of your identity and the legitimacy of your request. Upon successful cancellation of your account, we will delete your personal information or anonymize it as soon as possible in accordance with the requirements of laws and regulations.
III. Use of the Product
1. You may access and use the Product via a computer terminal, subject to the actual provision by the Company, at the same time, the Company will continuously expand the terminals and forms for you to use the Product.
2. The Product provides you with the following functions and services:
(1) Full-stack Agent development, including two types: instruction-based and workflow-based, with corresponding development templates provided.
(2) Using the created agent by yourself or sharing it with designated developers for use.
(3) Publishing the agent as an exclusive API for your own use or sharing with designated developers for use.
(4) Publishing the agent in iframe format for embedding in other websites for use.
You acknowledge and agree that all information regarding functions, services, products, etc. published on the Product does not constitute an offer or commitment to you or any other third party, but merely a promotion of the capabilities and services we may provide. The rights and obligations between us and you in respect of specific capabilities, services, products and projects shall be subject to the specific commercial contract.
3.Service Fees
(1) The Company may provide certain services of the Product on a paid basis, the specific paid services shall be subject to the rules published on the paid service page and the terms of the relevant subscription agreement (if any). If you do not agree to the relevant agreement and its modifications and changes, please suspend the use of the relevant paid services and may contact the Company via the contact information provided at the bottom of the page. If you are a minor in your country, please read the relevant agreements, statements and rules of the paid services carefully in the presence of your legal guardian, and choose whether to accept such agreements, statements, rules and the corresponding services.
IV. Representations and Warranties
To the fullest extent permitted by applicable laws,we expressly disclaims all warranties, representations, guarantees of any kind, other than those explicitly provided in the Agreement, Whether express, implied, statutory or otherwise, with respect to (1) the Product (2) the information, materials, data and content that may be obtained from the use of the Product or Software, and (3) results that may (or may not) be achieved by the use of the Product or Software (including the output results), including without limitation to all warranties of availability, merchantability, third-party rights, title, satisfactory quality, fitness for a particular purpose, non-infringement, accuracy, correctness, legality, integrity, timeliness or effectiveness, compliance with laws, and any warranties arising from a course of dealing or usage or trade. We shall not be liable to the User for any legal liability for the infringements, disputes, losses, etc. resulting from the User’s inputs and the output results generated by the Product and/or Software (and the use thereof by the User or any third party).
You warrant that you will not use the Product to engage in any illegal or improper activities, including but not limited to the following acts:
1.Content Creation
You shall not, directly or indirectly, in whole or in part, use the functions and services provided by the Product to create, copy or publish agents, illegal information, content or technologies containing or generating the following content:
- Endangering national security, disclosing state secrets, subverting state power or undermining national unity,
(2) Damaging the honor and interests of the state,
(3) Advocating terrorism or extremism, or inciting the commission of terrorist or extremist activities,
(4) Inciting ethnic hatred or ethnic discrimination, or undermining ethnic unity,
(5) Undermining the state's religious policies, or advocating cults and feudal superstitions,
(6) Spreading rumors and disturbing economic and social order,
(7) Spreading obscenity, pornography, gambling, violence, homicide, terror or abetting crimes,
(8) Insulting or defaming others, or infringing upon others' reputation, privacy and other legitimate rights and interests,
(9) The content published shall adhere to the principle of being positive and healthy, of positive value and conducive to the construction of spiritual civilization, you shall not engage in hype by falsifying data or traffic or inflating traffic, nor publish content that poses security risks to the Company, the Company's users or other third parties,
(10) Using other content prohibited by the laws or government (including health and medical departments) documents of the country where the Product services are used, or content that may lead to the misunderstanding or misuse of information in critical situations.
2.Respect for Intellectual Property Rights
(1)The Product and the content, elements, functions and automated processes in the Product are protected by applicable laws. You shall not use any form of device, program or algorithm, including but not limited to spiders, robots, deep-links and page-scrapers, to access, obtain, copy or monitor any part or any content of the website, nor shall you access, obtain or copy any materials, documents or information of the website through any means not provided by the Product.
(2)Without our written permission,you shall not reverse engineer, decompile, or disassemble the Product or Software, undermine its integrity (including program codes, data, etc.), modify the Product or Software, or attempt to derive or gain access to the source code or infrastructure of the Software.
- (3)You will not remove, delete, obscure, or change any trademarks or any intellectual property rights notices or statements displayed or contained in the Product and Software, or disturb or attempt to disturb the normal operation of the Product or Software by any means, or make, release, and disseminate tools, methods, etc. that may result in the aforesaid consequences.
3.Code of Conduct
Unless permitted by law or in writing by us, you shall not engage in the following acts during the use of the Product, nor design or create agents that engage in the following acts by using the Product:
(1)Endangering national security or disclosing state secrets，
(2)Subverting state power, overthrowing the socialist system, inciting secession or undermining national unity，
(3)Damaging the honor and interests of the state，
(4)Advocating terrorism or extremism，
(5)Advocating ethnic hatred or ethnic discrimination, or undermining ethnic unity，
(6)Inciting racial discrimination, regional discrimination or regional hatred，
(7)Undermining the state's religious policies, or advocating cults and superstitions,
(8)Fabricating or spreading rumors or false information, disturbing economic and social order or undermining social stability,
(9)Spreading or disseminating violence, obscenity, pornography, gambling, homicide, terror or abetting crimes,
(10)Infringing upon the legitimate rights and interests of minors and children or damaging the physical and mental health of minors and children,
(11)Containing content involving terror, violent bloodshed, high risk, or endangering the physical and mental health of the user or others,
(12)Endangering network security or using the network to engage in acts that endanger national security, honor and interests,
(13)Insulting or defaming others, or infringing upon others' legitimate rights and interests,
(14)Making violent threats or intimidation to others,
(15)Infringing upon, improperly obtaining or tampering with others' privacy, personal information or materials,
(16)Spreading obscene and abusive language, or damaging public morality and good customs of society,
(17)Infringing upon others' legitimate rights and interests such as privacy, reputation, portrait right, intellectual property rights and trade secrets,
(18)Using the Product to conduct promotion or publish advertisements for yourself or a third party without the Company's permission (including but not limited to adding third-party links, advertisements and other acts),
(19)Disseminating excessive marketing information, harassing information and/or spam, vulgar information or spam advertisements,
(20)Deliberately using character combinations or other means to evade technical review,
(21)Creating, copying, publishing or disseminating false news information,
(22)Deleting, tampering with or concealing the artificial intelligence generation marks we have labeled,
(23)Other information that violates laws, regulations and policies, public morality and good customs, interferes with the normal operation of the Product's cooperation platforms, or infringes upon the legitimate rights and interests of other users or third parties.
(24)You will abide by all applicable export control laws and regulations in its use of the Product and Software, including relevant export control laws and regulations adopted by China as well as other countries and regions with the right of jurisdiction over such data transmission.
4.User's Responsibilities
(1)You fully understand and agree that you shall be responsible for all your acts, including any content you publish, your acts of using the Product, the agents you design and create, and any consequences arising therefrom.
(2)You fully understand and agree that the information you uploaded, shared, obtained and disseminated by the Product, the agents you designed, create and manage by using the Product, and the acts engaged in by the agents you created by using the Product do not represent the views of the Company, and the Company shall not bear any liability in this regard. At the same time, you shall independently judge the content, agents and elements provided by other users of the Product, and bear all risks arising from the use of such content, including risks arising from reliance on the correctness, completeness or legality of the content, the Product shall not bear any legal liability in this regard.
(3)You understand and agree that the Product provides artificial intelligence(“AI”) generation and synthesis services, and we will add synthesis marks to the content generated and synthesized by AI in accordance with the provisions of laws and regulations. You shall fully understand and comply with the requirements of laws and regulations regarding synthesis marks, and shall not delete, alter or cover up synthesis marks without permission, nor use the Product to generate or disseminate false information.
(4)When you publish or use the generated and synthesized content, you shall take the initiative to add synthesis marks to the synthesized content in accordance with the relevant rules on marks for generated and synthesized content (including adding text, watermarks and other means), shall not maliciously delete, tamper with, forge or conceal synthesis marks, shall not provide tools or services for others to commit the above malicious acts, and shall not damage the legitimate rights and interests of others through improper marking means.
(5)If you upload, publish or disseminate symbols, words, pictures and other content on the Product, or design, create or manage agents by using the Product, you shall ensure that such content complies with laws and regulations and does not infringe upon the legitimate rights and interests of any third party. You shall not use the elements, agents and technologies you create and share by using the Product to engage in any illegal acts or cause any harmful consequences, shall not provide products and services that induce addiction to minor users in any form, and shall not create, copy, publish or disseminate information containing content that endangers the physical and mental health of minors and children. Otherwise, you shall bear all adverse consequences arising therefrom alone, if the Company suffers losses as a result, you shall also compensate the Company for such losses. In the event that the relevant right holder claims rights against the Company due to your violation of the provisions of this clause, the Company reserves the right to delete, take down or block the relevant disputed content without notifying you, and take disciplinary measures against you such as a warning, a time limit for correction, restriction of account functions, suspension of use, account closure and prohibition of re-registration.
V. Intellectual Property Rights and Other Rights
1. The copyright, trademark right, patent right, trade secret and other intellectual property rights of the Product and its content are protected by the Universal Copyright Convention, the Patent Law of the People's Republic of China, the Copyright Law of the People's Republic of China, the Trademark Law of the People's Republic of China and other corresponding international treaties. The Company, our Affiliates or independent third parties shall legally enjoy the aforementioned relevant intellectual property rights, except for the rights that the relevant right holders shall enjoy in accordance with the law.
2. The Company grants you a revocable, limited, non-exclusive, non-transferable and non-sublicensable right to use the Product. Without the written consent of us or the relevant right holders, you shall not independently or license any third party to implement, use or transfer the aforementioned intellectual property rights for any commercial or non-commercial purposes.
3. Unless otherwise agreed between the parties, the content you upload to the Product and the content and agents you generate by using the capabilities, products and technical solutions of the Product shall be owned by you or the right holder who legally enjoys the intellectual property rights thereof. Your use of the capabilities, technologies, products and solutions of the Product shall not affect the ownership of the rights to the aforementioned content. Please comply with the relevant legal provisions when using the aforementioned content. However,to the fullest extent permitted by applicable laws, you agree that we may use the content you upload to the Product for advertising and marketing, as well as technical optimization, fault analysis and troubleshooting.
Ⅵ. Confidentiality Obligations
1. The Company shall adopt special confidentiality measures and make diligent efforts to protect your information from unauthorized access, use or disclosure through such strict measures. Maintaining the security and normal use of the Service is a joint responsibility of the Company and you, and the Company shall adopt appropriate security measures and technical means to maintain the Product.
2. You understand and agree that the Company shall not be liable for any information disclosure caused by reasons not attributable to the Company, such as natural disasters, theft, robbery, hacker attacks, etc.
3. The Company shall no longer be bound by the confidentiality obligation in the following circumstances:
(1) The information, voice, video and text manuscripts you provide are disclosed due to reasons not attributable to the Company,
(2)Disclosure is required by laws and regulations, or by administrative or judicial authorities, or by other competent authorities,
(3) Prior authorization is obtained from you,
(4) The information is disclosed to search, prevent, or handle issues regarding fraud, safety, or technology, ,
(5) The information is disclosed to execute relevant service agreements or this Agreement, or to safeguard public interests, ,
6. The information is disclosed for reasonable and necessary purposes including protection of the personal and property safety or other legitimate rights and interests of our customers, ourselves or our affiliates, other users, or employees.
Ⅶ. Advertising
For the advertising information appearing on the Product, you shall independently and prudently judge the authenticity and reliability of the advertising information at your own discretion and be responsible for your own judgment. Except as expressly provided by law, any losses or damages you suffer from transactions conducted in accordance with the advertising information or the content provided by the aforementioned advertisers shall be borne by you alone.
Ⅷ. Disclaimer of Warranties
1. You understand and agree that the content of the Product is provided in the current state achievable with the Company's existing technologies and conditions. The Company shall make its best efforts to provide services to you, but the Company cannot guarantee that the Product will fully meet all your needs, nor can it guarantee that the platform services are free from any defects in terms of continuity, timeliness, accuracy and other aspects.
2. For the purpose of improving user experience and service level, the Company may update or change the free capabilities, solutions, services and information provided. The aforementioned updates or changes may render some capabilities, solutions, services, etc. unusable or subject to major changes. We will make reasonable efforts to notify and remind you when such updates or changes occur, if you do not accept such updates or changes, please immediately cease using the platform account and platform services.
3. The Product and Software may become unavailable or inaccessible, or the normal operation of the Product or Software may be affected or disrupted from time to time due to:
(1) System failure, maintenance or updates,
(2) Force majeure events, and
(3) Unforeseen events beyond our control,
(Collectively “Unavailability”).
We will use our best endeavors to minimize the duration of Unavailability. However, we shall not be held liable for any Unavailability, or any losses you may incur as a result of your inability to use the Product and/or Software during any Unavailability. ,,,,,
4. When you use Al and LLM Service， you understand and agree:
(1) Al and LLM Services and Output from these service are provided by Artificial Intelligence . This Service and Output are subject to their own terms, and we are not responsible for them.
(2) Output may not always be accurate. You should not rely on Output as a sole source of truth or factual information, or as a substitute for professional advice.You must evaluate Output for accuracy and appropriateness for your use case. We make no representations or warranties about Al and LLM Services and Output and disclaim any liability.
5. To the fullest extent permitted by applicable laws, Synlan shall not be liable to you for (i) any damage to your Product, (ii) any loss of earnings, revenue, profits, sales, contracts, business opportunity, business or anticipated savings, (iii) any loss of goodwill or loss of reputation, (vi) any loss or corruption of your data or commercial information, (v) any injury to property or bodily injury (including death) to any person, or (vi) any incidental, consequential, exemplary, special, punitive, multiple, pure economic loss or other indirect losses, arising from or relating to the use of the Product or Software, whether based upon warranty, contract, tort, statute, strict liability or otherwise, even if Synlan has been advised of the possibility of such damages or losses.
Ⅸ. Third-Party Products and Services
1. You acknowledge and agree that if you use products, services or third-party large language models (hereinafter referred to as "LLM") provided by third parties through links and tags on the Product, in addition to complying with the provisions of this Agreement, you shall also comply with the user agreements of such third parties. Any disputes arising from your use of products or services provided by third parties shall be resolved by you alone at your own risk.
2. When you use or request the Product to provide specific services, the Product may call third-party systems or support your use or access through third parties, and the results of such use or access shall be provided by such third parties (including but not limited to services provided by third parties through plug-ins of the software). The Company does not guarantee the security, accuracy, effectiveness and other uncertain risks of the services and content provided through third parties, and any disputes and damages arising therefrom shall be borne by you alone.
3. The aforementioned relevant agreements or other documents presented in various forms are an integral part of this Agreement and have the same legal effect as this Agreement, and you shall comply with these requirements. If you fail to comply with these requirements, the relevant third party or state authority may initiate litigation, impose fines or take other sanctions against you, and request the Company to provide assistance, you shall bear all legal liability alone.
Ⅹ. Data, Information, and Privacy Protection
We will collect, use, disclose and/or process your personal information in accordance with the Privacy Policy.
Ⅺ. Liabilities for Breach
1.In respect of your acts in violation of this Agreement or other service terms, the Company reserves the right to independently judge and take disciplinary measures against you as the case may be, such as a warning, a time limit for correction, restriction of account functions, suspension of use, account closure, prohibition of re-registration, and deletion of agents in violation of this Agreement. The Company reserves the right to announce the handling results, and reserves the right to decide whether to resume the use according to the actual situation. For acts suspected of violating laws and regulations or suspected of illegal crimes, the Company shall keep relevant records and report to the relevant competent authorities in accordance with the law and cooperate with the relevant competent authorities in investigations.
2. If a third party files a complaint or initiates a lawsuit for compensation due to your violation of this Agreement or other service terms, you shall bear all legal liability alone. If the Company, its Affiliates or independent third parties are required to compensate any third party or are subject to penalties by government departments due to your illegal or breach acts, you shall also fully compensate the Company and its Affiliates for all losses suffered thereby.
3. The Company respects and protects the legitimate rights and interests of legal persons and citizens such as intellectual property rights, reputation rights, right of name and privacy rights. You warrant that the words, pictures, links you upload or the agents you create and share when using the Product do not infringe upon the intellectual property rights, reputation rights, right of name, privacy rights and other rights and legitimate rights and interests of any third party. Otherwise, the Company reserves the right to remove the allegedly infringing content or agents upon receiving a notice from the right holder or relevant parties. You shall bear all legal liability alone for all claims for rights made by third parties, if the Company and its Affiliates suffer losses (including economic and goodwill losses) due to your infringing acts, you shall also fully compensate the Company and its Affiliates for all losses suffered thereby.
Ⅻ. Modification, Interruption and Termination of Services
To the fullest extent permitted by applicable laws,You understand and agree that for the needs of the overall operation of the service, the Company reserves the right to modify, interrupt, suspend or terminate the services of the Product after giving a public notice, without being liable to you or bearing any compensation liability. The Company reserves the right to notify you 30 days in advance to terminate this Agreement. In such case, if there are still paid and unfulfilled orders in your account when the Company terminates this Agreement, the Company shall provide appropriate compensation to you up to the actual paid amount of such orders.
XIII. Notices and Service of Process
- If you have any comments or suggestions during the use of the Product, you may submit them through the feedback center on the Product, and we will give you timely feedback. You shall ensure that your contact information is unobstructed to receive calls, messages or emails sent by us. We shall not be liable for any losses caused by your failure to receive notices.
- If you have any questions or suggestions about this User Service Agreement during the use of the Product, please contact us via the following contact information:
Email: support@astron.ai
Address: 7 TEMASEK BOULEVARD #29-01D SUNTEC TOWER ONE SINGAPORE (038987)
- To ensure that we can efficiently handle your issues and give you timely feedback, you are required to submit your identity certificate, valid contact information, written request and relevant evidence, and we will process your request after verifying your identity. Under normal circumstances, we will reply as soon as possible.
XIV. Miscellaneous
1. The formation, performance and interpretation of this Agreement, and the resolution of disputes hereunder shall be governed by the laws of Singapore and be subject to the jurisdiction of the Singapore International Arbitration Centre (“SIAC”). In the event of any dispute between the parties regarding the content of this Agreement or its performance, the parties shall endeavor to resolve such dispute through friendly negotiation, if the negotiation fails, either party may submit the dispute to the SIAC for arbitration. If the laws and regulations have special provisions on the dispute resolution method and/or the place of dispute jurisdiction, the dispute resolution method and/or the territorial jurisdiction scope shall be determined jointly in accordance with the legal provisions and the agreements of this Agreement.
2. This Agreement constitutes the entire agreement between the parties with respect to the matters agreed upon herein and other related matters, and no other rights are granted to the parties hereto except as provided in this Agreement.
3. If any clause of this Agreement is wholly or partially invalid or unenforceable for any reason, the remaining clauses of this Agreement shall remain valid and binding.
4. This Service is for use only in Singapore. The Company shall not be liable for any liabilities arising from your use of the Service outside Singapore (in particular, the European Union).
5. This Agreement shall take effect on the date on which the User consents by ticking the box or signs and successfully registers as a user of the Product on the iFLYTEK Astron Agent PC terminal. Unless the Company terminates this Agreement or the User loses the qualification as a user of the Product, this Agreement shall remain in effect at all times. The termination of this Agreement shall not relieve the User of the obligations and liabilities to be borne in accordance with this Agreement or other relevant agreements and rules.